Privacy Policy

Effective Date: 25 April 2026

This Privacy Policy applies to the following applications:

• ODD Drivers – Customer App
• ODD Drivers – Driver App
• ODD Drivers – Merchant App

(collectively referred to as “Apps”, “we”, “our”, or “us”)

We are committed to protecting your privacy and ensuring a safe and secure user experience.

1. Information We Collect

a) Personal Information

We may collect the following personal information:

• Name
• Email Address
• Phone Number
• Profile Information

b) Location Data

We collect precise and approximate location data to enable core features of our services, including delivery tracking and order fulfillment.

c) Payment Information

Payments are processed securely through third-party providers. We do not store your card or financial details on our servers.

d) Usage Data

We may collect:

• App interactions
• Device information
• Log data

2. How We Use Your Information

We use collected data to:

• Provide and operate our services
• Process orders and deliveries
• Connect customers, drivers, and merchants
• Improve app performance and user experience
• Send notifications, updates, and service-related messages

3. Location Usage and Permissions

Location access is essential for the functionality of our apps and varies depending on the user role.

For Customers:

• Detect delivery location
• Show nearby drivers and services
• Enable real-time order tracking

For Drivers:

• Receive delivery requests based on location
• Provide navigation and route optimization
• Share live location with customers during deliveries

Background Location (Driver App):

The Driver App may collect location data even when running in the background. This is required to:

• Ensure accurate delivery tracking
• Maintain service reliability and safety
• Improve dispatch accuracy
• Prevent misuse or fraudulent activity

We do not track location when the driver is offline or not actively engaged in delivery tasks.

Users can control location permissions through device settings. Disabling location access may limit or prevent core functionality of the apps.

4. Data Sharing

We may share data with:

• Customers, drivers, and merchants (to complete orders)
• Payment processors
• Service providers (e.g., analytics, hosting, infrastructure)

We do not sell personal data to third parties.

5. Data Security

We implement industry-standard security measures such as encryption and secure servers to protect your data. However, no system is completely secure.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data

Requests can be made by contacting us directly.

8. Third-Party Services

Our apps may use third-party services such as:

• Payment gateways
• Analytics tools
• Mapping and navigation services

These services may collect information in accordance with their own privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If we discover that such data has been collected without parental consent, we will delete it immediately.

Parents or guardians who believe that a child has provided personal data should contact us so appropriate action can be taken.

Where required by applicable laws, we may implement age verification or obtain parental consent before allowing access to certain features.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

Email: support@odddrivers.com